FAQ

What types of products do you offer?

We specialize in practical home essentials for the modern homemaker, DIY enthusiast, and home cook. Our curated selection includes kitchen appliances (like coffeemakers and dehydrators), cookware, baking pans, food preservation tools (canners, canning mixes), cleaning supplies (brooms, mops, buckets, brushes), home comfort items (dehumidifiers), and unique finds from “As Seen On TV.”

How do I place an order?

Simply browse our website, add your desired items to your cart, and proceed to checkout. You’ll be guided through entering your delivery details and choosing a payment method.

Do you ship to my country?

We ship globally to most countries! However, due to logistical constraints, we are currently unable to deliver to Asia and some remote areas. You can enter your address at checkout to confirm availability.

What payment methods do you accept?

We accept all major credit cards (Visa, MasterCard, JCB) and PayPal for secure and convenient checkout.

Is there a minimum order value for free shipping?

Yes! Enjoy free shipping on all orders over $50. For orders under $50, a flat-rate standard shipping fee of $12.95 applies.

What are my shipping options?

We offer two reliable shipping methods:
– Standard Shipping ($12.95): Shipped via DHL or FedEx. Orders are typically delivered within 10-15 days after we ship them.
– Free Shipping (Orders over $50): Shipped via EMS. Orders are typically delivered within 15-25 days after we ship them.

How long does it take to process my order?

We work hard to get your order to you as quickly as possible. All orders are processed and prepared for shipment within 1-2 business days. The delivery time begins after this processing period.

How can I track my order?

Once your order has been shipped, we will send you a confirmation email containing your tracking number. You can use this number on the carrier’s website (DHL, FedEx, or EMS) to monitor your package’s journey in real-time.

My delivery is taking longer than estimated. What should I do?

Delivery times are estimates and can occasionally be affected by factors beyond our control, such as customs processing or holidays. Please use your tracking number first for the most updated status. If you have concerns, feel free to contact us at [email protected] for assistance.

What is your return policy?

Your satisfaction is guaranteed. If you are not completely happy with your purchase, you may return it within 15 days of the delivery date for a refund. The item must be in its original, unused condition.

How do I start a return?

Please reach out to our customer support team at [email protected] to initiate a return and receive further instructions. Please have your order number ready.

How can I contact customer service?

We’re here to help! For any questions regarding delivery, returns, or your order, please email our support team at [email protected]. We aim to respond to all inquiries promptly.

Where is Home Sales Store located?

Our company is based at 3321 White Oak Drive, Kansas City, US 64108.