Shipping Information
At Home Sales Store, we are dedicated to getting your carefully curated home and kitchen products to you efficiently and safely. Here’s how our shipping process works:
Order Processing Time
All orders are processed within 1-2 business days after payment confirmation. You will receive a confirmation email with tracking information once your order ships.
Shipping Methods & Timeframes
We offer two convenient shipping options to meet your needs:
- Standard Shipping ($12.95): Shipped via DHL or FedEx. Delivery typically occurs within 10-15 business days after shipment.
- Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after shipment.
Please note: These timeframes are estimates and may vary slightly depending on your location and customs processing. We ship worldwide, with the exception of some Asian countries and remote regions.
Returns & Exchanges Policy
Your satisfaction is our priority. If you’re not completely happy with your purchase, we offer a straightforward returns and exchanges process for most items within 15 days of delivery.
How to Initiate a Return or Exchange
Please follow these steps to ensure your return or exchange is processed smoothly:
- Contact Us: Within 15 days of delivery, email our customer service team at [email protected]. Use the subject line “Return/Exchange Request” and include your order number.
- Provide Details: In your email, please include:
- Your name and order number
- The product(s) you wish to return or exchange
- The reason for the return or exchange
- Whether you prefer a refund or exchange for a different item
- Wait for Instructions: Our team will respond within 1-2 business days with a Return Merchandise Authorization (RMA) number and specific shipping instructions. Please do not ship anything back without an RMA number.
- Ship the Item: Securely pack the unused, undamaged item in its original packaging (if possible) along with any included accessories. Include a copy of your order confirmation or a note with your RMA number. Ship the package to the address we provide using a trackable shipping service.
Refund Information
Timing: Once we receive and inspect your returned item, we will process your refund within 3-5 business days.
Method: Refunds will be issued to the original payment method used during purchase (Visa, MasterCard, JCB, or PayPal). Please allow additional time for the refund to appear in your account, depending on your bank or payment provider’s processing times.
Shipping Costs: The original standard shipping fee ($12.95) is non-refundable. For free shipping orders, the cost of return shipping to our warehouse is the customer’s responsibility.
⚠️ Items That Cannot Be Returned or Exchanged
Due to health and safety reasons, we cannot accept returns or exchanges on the following types of products, unless they arrive damaged or defective:
- Appliances (e.g., COFFEEMAKERS & TEA KETTLES, DEHYDRATORS) that have been used or unsealed.
- Cleaning Products & Chemicals (e.g., found in “Cleaning Products” or “BUCKETS & BRUSHES”).
- Food Items & Mixes (e.g., “Canning & Freezing Mixes”, “Food”).
- Opened or used personal care items.
- Any item that is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
Questions?
If you have any questions about our shipping or returns policy, please don’t hesitate to contact us at [email protected]. Our dedicated team is happy to assist you!
Home Sales Store
3321 White Oak Drive, Kansas City, US 64108